Frequently Asked Questions

Got a question about the services that we offer? We’ve compiled a list of the most frequently asked questions (FAQs) to try and help. If you still can’t find what you’re looking for, contact the team at your nearest Mr Clutch Autocentre who will be happy to help, you can find their contact number using our Branch Locator Tool.

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All frequently asked questions

Can I get a service at Mr Clutch Autocentres without invalidating my manufacturer’s warranty?

Yes you can! As we use only OE spec parts (see other FAQ for more on this) EU Block Exemption laws mean that you can have your car serviced outside of dealership/manufacturer networks, without invalidating your warranty. You do need to follow your manufacturer’s service schedule and keep detailed records of servicing, and can find out more about this by searching ‘EU Block Exception laws’ online before you book.

Can I wait while the MOT / service is carried out?

The majority of our Autocentres are equipped with waiting areas, which can be used whilst waiting for your car to have its MOT or service.

How can I book an MOT or service?

You can book an MOT or service using the relevant pages on our website, detailed below:
MOT Page
Servicing Page

I’ve booked a service – what time do I need to get to the branch?

We ask that if you have booked a service with us you bring your vehicle to the branch before 09:00am. If you have booked a repair with us, such as a clutch or cambelt replacement, we ask you to bring your vehicle in at 08:30am.

Can I pay online or over the phone for work that I have booked directly with an Autocentre?

You can only pay online for online bookings, not work booked directly with an Autocentre, and we do not accept any telephone payments. We do accept card and cash payments in branch, and in rare circumstances we can accept a bank transfer to Head Office, but cannot release your vehicle until these funds have cleared. Please contact our Head Office for more information on this.

I’m not happy with the service that I’ve received / I wish to make a complaint / How can I make a complaint?

We’re really sorry that you’re not happy with the service you’ve received, and we want to help! If your complaint cannot be resolved by our Autocentre, please contact our Head Office using the contact details that can be found on our Contact Us page, and we’ll endeavour to put things right!

What happens if my vehicle fails its MOT? / What is the process for an MOT retest? / How much does an MOT retest cost?

In the unfortunate instance that your vehicle fails its MOT test, we do offer a free retest, providing that you have the remedial work carried out at the same branch that carried out your original MOT within 10 working days. If you decide to have the remedial work carried out elsewhere, you may be charged for a retest, and this fee can vary across branches.

How long does an MOT take?

Whilst we cannot guarantee the length of time it will take to MOT your vehicle, we aim to complete MOTs within 45 minutes.

How can I contact Head Office?

You can contact Head Office using the details below:
Use our live chat facility during office hours by selecting the icon in the bottom right-hand corner of the page
Call: 0800 67 67 67 (selecting option 2)
Email: customerservices@mrclutch.com
Write to: Mr Clutch Autocentres, 2 Priory Road, Strood, Rochester, Kent, ME2 2EG

I have a promo code, discount code or voucher but do not know how to redeem it? / The website does not recognise my promo code, discount code or voucher / The website states that my promo code, discount code or voucher is invalid or has expired

If you have a promo code, discount code or voucher, please enter this on the service selection page of our booking form (the page after you’ve entered your vehicle registration), by selecting the ‘Promo Code or Voucher? Click Here’ link and entering the code. If the website does not recognise your code, please double-check you are entering it correctly, paying close attention to numerical zeros (0) and alphabetical Os (O) in your code.

I’ve booked a repair – what time do I need to get to the branch?

If you have booked a repair with us, such as a clutch or cambelt replacement, we ask you to bring your vehicle in at 08:30am.

Can I supply my own parts for you to fit?

Unfortunately we’re not able to fit parts that we have not supplied, as we’re not able to ensure the quality and integrity of the parts, ensure that they’re OE spec or provide a warranty for them.

Can you MOT electric vehicles / EVs?

All of our branches with MOT testing facilities are able to MOT electric vehicles / EVs, so if you require MOT testing for your electric vehicle / EV, then book online today on our MOT Page.

Do I have to pay upfront when booking online? / Can I book online without making a payment?

When booking online, we do require payment upfront. If you book in branch or over the phone you will not have to pay upfront, but will not qualify for our online discounts, including the 5% online discount for servicing.

I need to change, amend or cancel a booking

Please contact your local Autocentre, you can find their contact number using our Branch Locator Tool.

How can I get a refund for an online booking?

If you need a refund for your online booking, please contact our Head Office. Please include: your name, vehicle registration, date of booking, Autocentre you’re booked with and amount paid in any correspondence.

I haven’t got time to wait for you to get back to me with a quote online – can I get an instant quote?

If you need an instant quote then please contact your local Autocentre, who should be able to give you a quote for the work over the phone. To find your local Autocentre, please use our Branch Locator Tool.

I would like a quote for some work

Please complete an enquiry form on the relevant page of our website, and a member of our team will come back to you as soon as possible. Alternatively, you can contact your local Autocentre by phone, and can find their contact number using our Branch Locator Tool.