Frequently Asked Questions
Got a question about the services that we offer? We’ve compiled a list of the most frequently asked questions (FAQs) to try and help. If you still can’t find what you’re looking for, contact the team at your nearest Mr Clutch Autocentre who will be happy to help, you can find their contact number using our Branch Locator Tool.
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All frequently asked questions
I haven’t got time to wait for you to get back to me with a quote online – can I get an instant quote?
If you need an instant quote then please contact your local Autocentre, who should be able to give you a quote for the work over the phone. To find your local Autocentre, please use our Branch Locator Tool.
I would like a quote for some work
Please complete an enquiry form on the relevant page of our website, and a member of our team will come back to you as soon as possible. Alternatively, you can contact your local Autocentre by phone, and can find their contact number using our Branch Locator Tool.
How can I contact Head Office?
You can contact Head Office using the details below:
Use our live chat facility during office hours by selecting the icon in the bottom right-hand corner of the page
Call: 0800 67 67 67 (selecting option 2)
Write to: Mr Clutch Autocentres, 2 Priory Road, Strood, Rochester, Kent, ME2 2EG
I’m not happy with the service that I’ve received / I wish to make a complaint / How can I make a complaint?
We’re really sorry that you’re not happy with the service you’ve received, and we want to help! If your complaint cannot be resolved by our Autocentre, please contact our Head Office using the contact details that can be found on our Contact Us page, and we’ll endeavour to put things right!
How can I get a refund for an online booking?
If you need a refund for your online booking, please contact our Head Office. Please include: your name, vehicle registration, date of booking, Autocentre you’re booked with and amount paid in any correspondence.