Frequently Asked Questions
Got a question about the services that we offer? We’ve compiled a list of the most frequently asked questions (FAQs) to try and help. If you still can’t find what you’re looking for, contact the team at your nearest Mr Clutch Autocentre who will be happy to help, you can find their contact number using our Branch Locator Tool.
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All frequently asked questions
Can I get a service at Mr Clutch Autocentres without invalidating my manufacturer’s warranty?
Yes you can! As we use only OE spec parts (see other FAQ for more on this) EU Block Exemption laws mean that you can have your car serviced outside of dealership/manufacturer networks, without invalidating your warranty. You do need to follow your manufacturer’s service schedule and keep detailed records of servicing, and can find out more about this by searching ‘EU Block Exception laws’ online before you book.
Can I wait while the MOT / service is carried out?
The majority of our Autocentres are equipped with waiting areas, which can be used whilst waiting for your car to have its MOT or service.
I’ve booked a service – what time do I need to get to the branch?
We ask that if you have booked a service with us you bring your vehicle to the branch before 09:00am. If you have booked a repair with us, such as a clutch or cambelt replacement, we ask you to bring your vehicle in at 08:30am.
What payment methods do you accept? / Do you accept PayPal payments?
We accept card and PayPal payments for online booking that are made on our website, but cannot accept PayPal payments for work booked directly with an Autocentre. For work booked directly with an Autocentre we accept card and cash payments in branch, and in rare circumstances we can accept a bank transfer to Head Office, but cannot release your vehicle until these funds have cleared. Please contact our Head Office for more information on this.