Frequently Asked Questions

Got a question about the services that we offer? We’ve compiled a list of the most frequently asked questions (FAQs) to try and help. If you still can’t find what you’re looking for, contact the team at your nearest Mr Clutch Autocentre who will be happy to help, you can find their contact number using our Branch Locator Tool.

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All frequently asked questions

Can I get a service at Mr Clutch Autocentres without invalidating my manufacturer’s warranty?

Yes you can! As we use only OE spec parts (see other FAQ for more on this) EU Block Exemption laws mean that you can have your car serviced outside of dealership/manufacturer networks, without invalidating your warranty. You do need to follow your manufacturer’s service schedule and keep detailed records of servicing, and can find out more about this by searching ‘EU Block Exception laws’ online before you book.

I’ve booked a service – what time do I need to get to the branch?

We ask that if you have booked a service with us you bring your vehicle to the branch before 10:00am. If you have booked a repair with us, such as a clutch or cambelt replacement, we ask you to bring your vehicle in at 08:30am.

How can I contact Head Office?

You can contact Head Office using the details below:
Use our live chat facility during office hours by selecting the icon in the bottom right-hand corner of the page
Call: 0800 67 67 67 (selecting option 2)
Write to: Mr Clutch Autocentres, 2 Priory Road, Strood, Rochester, Kent, ME2 2EG

I haven’t got time to wait for you to get back to me with a quote online – can I get an instant quote?

If you need an instant quote then please contact your local Autocentre, who should be able to give you a quote for the work over the phone. To find your local Autocentre, please use our Branch Locator Tool.

I’m not happy with the service that I’ve received / I wish to make a complaint / How can I make a complaint?

We’re really sorry that you’re not happy with the service you’ve received, and we want to help! If your complaint cannot be resolved by our Autocentre, please contact our Head Office using the contact details that can be found on our Contact Us page, and we’ll endeavour to put things right!

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